Question 1

How do I place an order?

Accepted Answer

Browse our shop, add items to your cart, and proceed to checkout. You can pay via Cash on Delivery, Bank Transfer, JazzCash/Easypaisa QR, or Wallet.

Question 2

Is Cash on Delivery (COD) available?

Accepted Answer

Yes! COD is available nationwide. Pay in cash when your order arrives. Please keep the exact amount ready.

Question 3

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it. After that, if the order is already processing, please contact us on WhatsApp and we will do our best.

Question 4

Do you offer installment plans?

Accepted Answer

Not currently. We are working on adding installment options in the future. For now, full payment is required at checkout or on delivery.

Question 5

How long does delivery take?

Accepted Answer

Major cities: 2–3 business days. Other cities: 3–5 business days. Remote areas: 5–7 business days. Orders placed before 2 PM are dispatched same day when possible.

Question 6

How much is shipping?

Accepted Answer

Shipping is Rs. 250–350 for orders under Rs. 5,000. Free shipping on orders above Rs. 50,000.

Question 7

How do I track my order?

Accepted Answer

Once dispatched, you will receive a tracking number via WhatsApp. You can track your order at our website anytime.

Question 8

Do you ship to all of Pakistan?

Accepted Answer

Yes! We deliver to all addresses in Pakistan, including remote areas. Delivery times may be longer for remote locations.

Question 9

What is your return policy?

Accepted Answer

You can return most items within 7 days of delivery if they are unused and in original packaging. Defective items are eligible for immediate replacement.

Question 10

How do I return a product?

Accepted Answer

WhatsApp us at +92 322 555 2200 with your order number and reason. We will arrange a free pickup for defective items.

Question 11

How long does a refund take?

Accepted Answer

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Store credit is instant.

Question 12

Can I exchange instead of refund?

Accepted Answer

Yes! We can exchange for the same product or a different one. If there is a price difference, we will adjust accordingly.

Question 13

Are your products original/authentic?

Accepted Answer

Yes! We are an authorized REDRAGON reseller. All products are 100% authentic with official manufacturer warranty.

Question 14

What warranty do you offer?

Accepted Answer

Most products come with a 1-year manufacturer warranty. Monitors have 2-year warranty.

Question 15

How do I claim warranty?

Accepted Answer

WhatsApp us with your order number and a description of the issue. We handle the entire claim process for you.

Question 16

Do you sell gaming chairs and desks?

Accepted Answer

We are expanding our catalog! Gaming chairs and more accessories are coming soon.

Question 17

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and manage your wishlist.

Question 18

How do I contact support?

Accepted Answer

WhatsApp is the fastest: +92 322 555 2200. You can also email us at info@gurualpha.com or use the contact form.

Question 19

What are your business hours?

Accepted Answer

Monday–Saturday: 10 AM – 7 PM. Sunday: Closed. WhatsApp replies may come outside business hours.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Refunds

Products & Warranty

Account & Support

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