Warranty Policy

All REDRAGON products sold through our store carry the official manufacturer warranty. We handle claims end-to-end so you don't have to deal with importers.

What's Covered

  • check_circleManufacturing defects in materials and workmanship
  • check_circleHardware failures under normal use
  • check_circleFirmware/software issues out of the box
  • check_circleLED or lighting malfunctions
  • check_circleSwitch or button failures (keyboards, mice)
  • check_circleDriver or connectivity issues (wireless devices)

What's NOT Covered

  • cancelPhysical damage (drops, spills, impacts)
  • cancelWater or liquid damage
  • cancelUnauthorized modifications or repairs
  • cancelNormal wear and tear (cable fraying, keycap shine)
  • cancelDamage from power surges or incorrect voltage
  • cancelCosmetic damage that doesn't affect functionality
  • cancelProducts with removed or altered serial numbers

Standard Warranty Periods

Product CategoryWarranty
Keyboards1 Year
Mice1 Year
Headsets1 Year
Mousepads6 Months
Speakers1 Year
Monitors2 Years
Accessories6 Months
Combos1 Year

How to Claim Warranty

1

Contact Us

WhatsApp us at +92 322 555 2200 with your order number and a description/video of the issue.

2

Diagnosis

Our team remotely diagnoses the issue. If it's a warranty case, we proceed to step 3.

3

Ship or Replace

For simple issues, we ship a replacement immediately. For complex cases, we arrange pickup of the defective unit.

4

Resolution

Replacement or repair completed within 5–10 business days depending on stock availability.

Important Notes

• Keep your order confirmation (WhatsApp message or email) as proof of purchase.

• Warranty starts from the date of delivery, not the date of purchase.

• We are an authorized REDRAGON reseller — your warranty is honored through official channels.

• For products purchased from other retailers, please contact them directly for warranty claims.