REDRAGON Warranty Guide

Buying from us means your REDRAGON product carries the official manufacturer warranty — and we handle the claim end-to-end. Here's the full picture.

What's Covered

  • Manufacturing defects in materials and workmanship
  • Hardware failures under normal use
  • Firmware or software issues out of the box
  • LED or lighting malfunctions
  • Switch or button failures (keyboards, mice)
  • Driver or connectivity issues on wireless devices

What's NOT Covered

  • Physical damage — drops, spills, impacts
  • Water or liquid damage
  • Unauthorized modifications or repairs
  • Normal wear and tear — cable fraying, keycap shine
  • Damage from power surges or incorrect voltage
  • Cosmetic damage that doesn't affect function
  • Products with removed or altered serial numbers

Warranty Periods

| Product Category | Warranty | | --- | --- | | Keyboards | 1 Year | | Mice | 1 Year | | Headsets | 1 Year | | Mousepads | 6 Months | | Speakers | 1 Year | | Monitors | 2 Years | | Accessories | 6 Months | | Combos | 1 Year |

Warranty runs from the date of delivery, not the date of purchase.

How to Claim

  1. Contact us — WhatsApp +92 311 522 6682 with your order number and a short description or video of the issue.
  2. Diagnosis — we check whether it's a warranty case, usually from a video, no need to ship first.
  3. Replace or pick up — simple cases ship a replacement immediately; complex ones get a doorstep pickup of the defective unit.
  4. Resolution — replacement or repair within 5–10 business days, depending on stock.

Keep Proof of Purchase

Keep your order confirmation (email or WhatsApp message). It's all you need — you don't need the box, the receipt or the importer's invoice.

Bought from Another Store?

Please contact that store directly — their warranty terms may differ. Warranty through us applies to products purchased from redragonstore.com.pk.

Common Questions

Can I claim without the box? Yes. The order number is enough.

Is accidental damage covered? No — physical and water damage are excluded.

Who pays shipping for a claim? We do, on our side. No courier charges for you.

What if the replacement is out of stock? We'll arrange a comparable unit or process a refund.